Want to make a return? No problem! You can do so just by following the guidelines below.
You are liable on a full refund through the online store (Both International & National Returns).
Refund is valid for:
- All orders within Greece
- All orders placed with Credit/Debit card or PayPal
There’s no need to let us know you’re returning something, just fill it in the returns note inside your parcel and pop it back to us.
Your package inside should contain a. The returning product. b. The special return form you can find here, filled with the required information. We will refund the price you paid for your item, including sale items back to your original payment method). c. Attach your receipt.
To return your product please mind the following:
- The returning product(s) must be in excellent condition with all labels and tags attached
- The packaging must be firm, for prevention of any possible transportation damage
- You have the right to return your order in whole or in part without bearing any obligation to inform us of the reason for a return of your order. In this case you shall solely bear the immediate cost of returning the product. In case the reason for returning a product is due to a company’s error, we undertake to cover the cost of the product return.In case of a return of a product, and depending on both the method you chose to pay your order and the way such product would be returned, refund of payment shall be concluded within 8 days from the date we shall receive the product. If the reason for returning a product lies with a company’s error, Thalkymos undertakes to deliver order again at the shipping address you have specified at the company’s own expense. If you wish to return an order where it is not the company’s fault, then they shall bear the relevant courier cost. When you send us back a product, our company will receive it within 2-3 working days, for returns within Greece via ACS courier or within 5-10 working days, for returns outside Greece via Post Office. In case you choose another courier service we cannot guarantee any delivery times regarding the products you return us. When we will receive the returned product, we will immediately process your request and notify you via e-mail about the processing of said request.
However, if you would like a different size or color, please return your unwanted item and place a new order.
Also be reminded that:
- Returns are accepted within 14 days from the day you received the product. It is necessary that the product is in excellent condition with its tags on, the receipt of the order and the special return form enclosed.
- The refund process usually takes 8 working days, from the day we receive the return. This is because all returns must get through quality control before arriving at the refund department. In case the product is found faulty, the customer will be contacted and the refund or change will not be possible.
All parcels must be sent back to the following address:
Vironos 2, 56121